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Help & Documentation

Step-by-step documentation, statutory compliance setup, and workflow guides for Pakistan's leading HR and Payroll platform.

Popular:
Core Client Workflows

Essential Step-by-Step Guides for Account Administrators

Fast-track setup for the four most critical operational areas: month-end payroll execution, biometric push attendance, mobile ESS, and organizational hierarchy.

Month-End Run

Payroll & FBR Tax Compliance

Execute 1-click salary runs, configure Section 149 salary tax withholding, and generate salary certificates.

Daily Operations

Attendance & Biometrics Sync

Integrate ZKTeco & Hikvision biometric machines with cloud push sync, shift rosters, and sandwich rules.

Workforce Mobility

Mobile ESS & GPS Tracking

Empower field staff with geofenced mobile punch, GPS route tracking, and instant mobile leave approvals.

Governance

Multi-Company & Role Security

Manage multiple legal entities under one portal, enforce role-based access, and configure employee loans.

Guides by Module

Step-by-Step Guides for Every PayPeople Module

Getting Started6 guides: Sign In to PayPeople, Alternative Sign-In Methods, Create a Trial Account and moreEmployee Management6 guides: Create an Employee Profile, Add Employees in Bulk (Excel Template), View the Org Chart and moreEvents & Announcements3 guides: Open Events Settings, Create an Event Announcement, View Announcements on the Home CalendarHelpdesk & Support Tickets6 guides: Create a Support Ticket, View Incoming Tickets, View In-Progress Tickets and moreSecurity, Roles & Users5 guides: Create User Roles and Permissions, Add Users and Assign Roles, Delete a User Account and moreCompany Setup13 guides: Company Profile, Multi-Organization Setup, Work Locations & Mobile Boundaries and moreShifts, Leave & Time Policies9 guides: Shift Management Dashboard, Assign Permanent Shifts, Shift Calendars & Bulk Imports and morePayroll Setup10 guides: Fiscal Calendar, Payroll Periods, Payroll Schedules & Salary Calculation and moreIntegrations & Devices1 guide: Integrations & Biometric DevicesReports2 guides: Custom Report Builder, Default ReportsCustom Fields1 guide: Custom FieldsTax Certificates1 guide: Email Tax CertificatesMass Transfer1 guide: Mass Team TransfersRequests & Approvals1 guide: Employee Requests & ApprovalsAttendance Tracking5 guides: Live Attendance Dashboard, Attendance Sheets & Past Records, Approve Overtime and morePayroll Processing4 guides: Run Payroll Wizard, Variable Pay & Monthly Inputs, Loans & Advance Recoveries and moreHR Analytics1 guide: HR Analytics DashboardsRecruitment5 guides: Recruitment Workspace, Job Requisitions, Create and Post Job Openings and morePerformance Management13 guides: Appraisals Dashboard & KPIs, Create Goals (Self-Service), Complete a Self-Appraisal and more

All Documentation

159 articles
Getting Started 4 min read

Change Your Password

For security reasons, it is good practice to update your account password every few months.

Read Guide 3 screens
Getting Started 2 min read

Log Out Securely

When you are finished checking your attendance, processing data, or managing your team, it is important to log out of your PayPeople account.

Read Guide 1 screen
Employee Management 2 min read

View the Org Chart

An Org Chart (Organizational Chart) visually shows reporting lines and company structure.

Read Guide 1 screen
Employee Management 3 min read

Manage Offboarding & Separations

When an employee leaves the company—whether through resignation, retirement, or termination—you must log an official Separation in PayPeople.

Read Guide 2 screens
Events & Announcements 2 min read

Open Events Settings

Look at the top main menu dashboard strip and click on the Settings gear icon on the right side.

Read Guide 1 screen
Events & Announcements 3 min read

Create an Event Announcement

Inside the Events section page, click the 'Create a New' command button located on the top right quadrant (highlighted in red).

Read Guide 2 screens
Helpdesk & Support Tickets 2 min read

View Incoming Tickets

If you have submitted a ticket to our customer support team, you may want to check on its status or view any updates.

Read Guide 1 screen
Helpdesk & Support Tickets 3 min read

Close a Ticket

Closing a ticket in PayPeople is a simple process that can be completed in just a few steps.

Read Guide 2 screens
Helpdesk & Support Tickets 3 min read

Re-Open a Ticket

If you face any previous issue again you can re-open the closed ticket.

Read Guide 2 screens
Helpdesk & Support Tickets 3 min read

Suggestions

If you want to give any suggestion about PayPeople. You can also let us know.

Read Guide 2 screens
Security, Roles & Users 2 min read

Delete a User Account

Go to Settings > Security > Manage Users and click on the specific employee user account row you want to remove.

Read Guide 1 screen
Company Setup 11 min read

Company Profile

To begin, navigate to the central configuration hub: Click the Settings gear icon on the top right menu panel.

Read Guide 10 screens
Company Setup 7 min read

Multi-Organization Setup

For enterprise businesses running more than one corporate entity, PayPeople provides a seamless multi-organization infrastructure.

Read Guide 6 screens
Company Setup 4 min read

Asset Management

Tracking hardware, vehicles, office equipment, and digital provisions assigned to personnel is a core administrative responsibility.

Read Guide 3 screens
Company Setup 4 min read

Departments

How to manage departments in PayPeople, step by step with real app screens.

Read Guide 3 screens
Company Setup 4 min read

Designations

Defining clear professional titles within your company provides an organized layer for employee leveling, salary structures, and role assignments.

Read Guide 3 screens
Company Setup 4 min read

Grades & Pay Scales

Employee grading frameworks form the backbone of structural compensation bands, operational allowance limits, and corporate budget caps.

Read Guide 3 screens
Company Setup 6 min read

Broadcasts & Company Events

Broadcasting internal announcements, organizing company-wide workshops, or scheduling team engagement functions keeps a workforce aligned and informed.

Read Guide 4 screens
Company Setup 4 min read

Master Data

How to manage master data in PayPeople, step by step with real app screens.

Read Guide 3 screens
Shifts, Leave & Time Policies 3 min read

Assign Permanent Shifts

How to manage assign permanent shifts in PayPeople, step by step with real app screens.

Read Guide 2 screens
Shifts, Leave & Time Policies 6 min read

Shift Calendars & Bulk Imports

Overseeing day-to-day employee operations requires an administrative workspace that provides immediate transparency into scheduled work hours.

Read Guide 5 screens
Shifts, Leave & Time Policies 3 min read

Time Status Labels

Before mapping out complex attendance constraints inside an individual shift slab, administrators must define the system's core time status indicators.

Read Guide 1 screen
Shifts, Leave & Time Policies 4 min read

Public Holidays

Managing statutory calendar declarations and cultural exceptions ensures time-tracking clarity and accurate payroll processing.

Read Guide 3 screens
Shifts, Leave & Time Policies 6 min read

Time Rules & Deductions

Automating attendance penalties and structural balance overrides ensures non-biased compliance tracking and eliminates manual payroll adjustment logs.

Read Guide 4 screens
Shifts, Leave & Time Policies 3 min read

Adjust Leave Balances

How to manage adjust leave balances in PayPeople, step by step with real app screens.

Read Guide 2 screens
Payroll Setup 4 min read

Fiscal Calendar

How to manage fiscal calendar in PayPeople, step by step with real app screens.

Read Guide 3 screens
Payroll Setup 5 min read

Payroll Periods

Following the initialization of your baseline fiscal calendar, administrators must break down the annualized timeline into individual operational cycles.

Read Guide 3 screens
Payroll Setup 4 min read

Deductions

How to manage deductions in PayPeople, step by step with real app screens.

Read Guide 3 screens
Payroll Setup 5 min read

Employer Contributions

Managing employer-side matching funds ensures non-biased alignment with localized statutory requirements, fund trusts, and national insurance schemes.

Read Guide 3 screens
Payroll Setup 4 min read

Allowances

How to manage allowances in PayPeople, step by step with real app screens.

Read Guide 3 screens
Payroll Setup 6 min read

Fuel Calculation

How to manage fuel calculation in PayPeople, step by step with real app screens.

Read Guide 5 screens
Reports 4 min read

Default Reports

How to manage default reports in PayPeople, step by step with real app screens.

Read Guide 3 screens
Custom Fields 5 min read

Custom Fields

Expanding your core employee database allows your company to track unique details, specialized records, or localized compliance IDs.

Read Guide 4 screens
Tax Certificates 5 min read

Email Tax Certificates

Sending out finalized tax withholding slips and tax certificates gives workers the necessary proof of their tax deductions for legal compliance.

Read Guide 4 screens
Attendance Tracking 2 min read

Approve Overtime

How to manage approve overtime in PayPeople, step by step with real app screens.

Read Guide 1 screen
Attendance Tracking 8 min read

Time Summaries & Timesheets

Combining monthly attendance records into a single, verified summary ensures your upcoming payroll stays error-free.

Read Guide 7 screens
Payroll Processing 5 min read

Run Payroll Wizard

How to manage run payroll wizard in PayPeople, step by step with real app screens.

Read Guide 4 screens
Payroll Processing 2 min read

Loans & Advance Recoveries

Tracking company loans, salary advances, and monthly recoveries requires real-time balancing that links directly with your payroll cycles.

Read Guide 1 screen
Payroll Processing 4 min read

Final Settlements

Managing end-of-service processing requires a secure interface to compile different financial data points.

Read Guide 3 screens
Recruitment 3 min read

Recruitment Workspace

To access the main applicant dashboard and view high-level hiring metrics: Open the Recruitment Panel — Go to the main left-hand vertical menu bar.

Read Guide 2 screens
Recruitment 3 min read

Job Requisitions

How to manage job requisitions in PayPeople, step by step with real app screens.

Read Guide 2 screens
Performance Management 3 min read

Skills Setup & Tagging

Linking technical and functional skills to specific organizational layers ensures talent matrices align with annual evaluation runs.

Read Guide 2 screens
Performance Management 3 min read

Feedback Categories

Standardizing evaluation categories within continuous review cycles ensures 360-degree feedback loops remain structured and actionable.

Read Guide 2 screens
Performance Management 3 min read

Review Questions Setup

Deploying qualitative review questionnaires inside final evaluation cycles allows organizations to collect focused structural feedback.

Read Guide 2 screens
Performance Management 3 min read

Performance Summary Setup

Configuring summary blocks allows your organization's final appraisal forms to capture comprehensive overviews and qualitative leadership remarks.

Read Guide 2 screens
Performance Management 3 min read

Skill Matrix

The Skill Matrix is a visual dashboard that maps employee profiles against corporate skill sets.

Read Guide 2 screens
Performance Management 2 min read

Performance Reports

How to manage performance reports in PayPeople, step by step with real app screens.

Read Guide 1 screen
Recruitment 4 min read

Recruitment Dashboard

Recruitment Dashboard in PayPeople The Recruitment Dashboard in PayPeople provides a comprehensive overview of your hiring process.

Read Guide 3 screens
Learning Management System 4 min read

LMS Dashboard

Learning Management System (LMS) Dashboard in PayPeople The Learning Management System (LMS) module in PayPeople provides a centralized dashboard that he.

Read Guide 2 screens
Release Notes 19 min read

Release Notes

Release Notes Version: 1.67 (Released on 14 June 2026) To see details of this version with screenshots please visit this link.

Read Guide 18 screens
Performance 4 min read

Performance Dashboard

Performance Module Dashboard in PayPeople The Performance Module Dashboard offers a comprehensive and user-friendly interface to monitor and manage emplo.

Read Guide 2 screens
Paypeople Mobile App 36 min read

Mobile Requests

How to Add a Leave Request in the PayPeople Mobile App? Employees can easily submit leave requests through the PayPeople Mobile App by following the step.

Read Guide 34 screens
Payroll 4 min read

Sandwich Rule

Sandwich Rule in PayPeople HRMS The Sandwich Rule in PayPeople HRMS is used to determine whether weekends or public holidays will be paid or unpaid based.

Read Guide 2 screens
Analytics 9 min read

Payroll Dashboard

Payroll Dashboard in PayPeople HRMS The Payroll Dashboard in PayPeople HRMS provides an in-depth analysis of payroll data, enabling organizations to trac.

Read Guide 7 screens
Analytics 8 min read

Presence Insight Dashboard

Presence Insight Dashboard in PayPeople HRMS The Presence Insight Dashboard in PayPeople HRMS is designed to provide comprehensive visibility into employ.

Read Guide 6 screens
Analytics 8 min read

Leave/Absence Dashboard

Leave/Absence Dashboard in PayPeople HRMS The Leave/Absence Dashboard in PayPeople HRMS provides actionable insights into leave patterns and their impact.

Read Guide 6 screens
Learning Management System 3 min read

LMS Reports

In PayPeople LMS, reports refer to the comprehensive analytics and insights generated by the system to track and evaluate various aspects of training activ.

Read Guide 1 screen
Learning Management System 4 min read

Learner View

In PayPeople LMS, the learner view refers to the interface and experience that learners encounter when accessing the platform to browse, enroll in, and part.

Read Guide 2 screens
Learning Management System 13 min read

Users

You can add a new user in PayPeople LMS on the other side of the system showing all Active Employees of the company. How to Create New User?

Read Guide 12 screens
Learning Management System 8 min read

Groups

In PayPeople LMS, a group is a collection of users who are organized together for the purpose of course assignments, reporting, and management.

Read Guide 7 screens
Learning Management System 5 min read

Account and Setting

In PayPeople LMS, the “Account and Settings” section offers options to configure gamification settings and certificate templates to enhance the learning ex.

Read Guide 3 screens
Learning Management System 4 min read

LMS Categories

In PayPeople LMS, categories are used to organize and group courses based on common themes, topics, or departments within an organization.

Read Guide 3 screens
Learning Management System 34 min read

Course

Courses within an LMS are created by instructors or course designers and can cover a wide range of topics and subjects. They can be tailored to suit differ.

Read Guide 32 screens
Time 17 min read

Employees Attendance

How to View Employee’s Attendance? In PayPeople, viewing your team’s attendance is a breeze. Here’s how you can do it: View Team Attendance Go to Ti.

Read Guide 16 screens
Recruitment 22 min read

Assessments

The Assessment section in PayPeople’s Recruitment Module adds an additional layer to the recruitment process by enabling users to evaluate candidates or re.

Read Guide 20 screens
Recruitment 26 min read

Scheduling Interviews

PayPeople is a comprehensive HR management software that offers a recruitment module to streamline the hiring process. One of the key features of this modu.

Read Guide 24 screens
Recruitment 10 min read

Managing Candidates

How to View Candidates Who Applied for a Job? Viewing and manage candidates who have applied for job openings, reviewing candidate profiles, sorting and.

Read Guide 8 screens
Recruitment 25 min read

Job Openings

How to Create Job Openings? PayPeople offers a user-friendly recruitment module that allows employees to apply for job openings.

Read Guide 24 screens
Reports 19 min read

Employee Payroll Reports

Employee Payroll Setup The Employee Payroll Setup report provides a comprehensive overview of an employee’s payroll details.

Read Guide 18 screens
Reports 4 min read

Employee Leave Reports

Employee Leave Summary The Employee Leave Summary report provides a comprehensive overview of an employee’s leave history.

Read Guide 3 screens
Reports 10 min read

Employee Income Reports

Bank Transaction Employee Income Reports are reports that provide a summary of an employee’s income over a given period, typically a month or a year.

Read Guide 9 screens
Reports 19 min read

Employee Attendance Reports

Daily Attendance Summary Report A Daily Attendance Summary Report provides an overview of employee attendance for a given day or range of days.

Read Guide 18 screens
Reports 17 min read

Employee OverView Reports

Employee Directory An employee directory report provides a list of all employees in an organization, along with their relevant details.

Read Guide 16 screens
Payroll 26 min read

Monthly Inputs

How to Process Regular Monthly Inputs? Processing monthly inputs in payroll can be a daunting task, but with PayPeople, it can be a breeze.

Read Guide 25 screens
Paypeople Mobile App 10 min read

Mobile Team

How to View Your Reporting Team in the PayPeople Mobile App The PayPeople Mobile App allows managers to easily view details about their reporting team.

Read Guide 8 screens
Paypeople Mobile App 55 min read

Mobile Services

Services in PayPeople HRMS Mobile App Services in the PayPeople HRMS Mobile App refer to the range of employee self-service tools designed to streamline HR.

Read Guide 53 screens
Paypeople Mobile App 13 min read

Mobile Attendance

How ESS Users Can View Their Attendance in the PayPeople Mobile App The PayPeople Mobile App makes it easy for ESS (Employee Self-Service) users to view th.

Read Guide 11 screens
Paypeople Mobile App 39 min read

Mobile App Dashboard

Notifications in PayPeople App The Notifications section in the PayPeople app keeps employees informed about important updates and actions.

Read Guide 38 screens
Paypeople Mobile App 7 min read

Getting Started

How Do I Log-In into PayPeople App? First, open the PlayStore, and install this app from Playstore. Open the PayPeople App.

Read Guide 6 screens
Performance 26 min read

Appraisal Cycle

How to Start an Appraisal Cycle? Go to Others > Performance Click Create a New Appraisal Cycle Configuration Details Enter the Appraisal period. I.

Read Guide 24 screens
Performance 11 min read

Performance Summary

The present reporting manager fills out a questionnaire about several facets of their reportee’s performance. This is especially useful when the existing m.

Read Guide 9 screens
Performance 8 min read

Feedback

The employee’s manager, as well as the employee’s peers and other team members, can provide constant feedback using the feedback module.

Read Guide 7 screens
Performance 7 min read

Review Questions

It’s a feature you can include in your appraisal cycle that allows employees to answer questions about their job, performance, and overall work environment.

Read Guide 5 screens
Performance 15 min read

KRA

Our Key Result Areas are the tasks you must complete in order to fulfill your obligations and meet your business objectives.

Read Guide 14 screens
Performance 15 min read

Goals

Goals are criteria for reaching desired outcomes. They act as performance targets and are crucial in determining employee efforts.

Read Guide 14 screens
Performance 16 min read

Competency

Competencies can be assigned to Departments and Designations. You can use it as one of the modules for performance evaluation once it’s been tagged.

Read Guide 15 screens
Performance 7 min read

Skills Set

Skills Sets are specific abilities that aid in work performance. Accounting and computer languages are two examples of distinct skill sets.

Read Guide 6 screens
Performance 3 min read

Performance Overview

You can choose from a variety of performance modules in PayPeople to measure the performance of your employees. Goals Goals are standards for achieving des.

Read Guide 1 screen
Employee Self Service 5 min read

Employee Self Service Dashboard

Dashboard Overview PayPeople Dashboard provides a user interface that makes it easy for employers to navigate and use the platform.

Read Guide 4 screens
Employee Self Service 7 min read

My Profile

How to View Profile? Click My Profile from Home screen. You can view all of your information here. How to view Documents?

Read Guide 6 screens
Employee Self Service 25 min read

HR Requests

How Does an ESS User Add a Leave Request? Go to Requests > Leave Request > All Request/My Request > New Request Note: All Request: If you want to see your.

Read Guide 23 screens
Employee Self Service 5 min read

My Payslip

How Can Self-Service Employees View Their Payslip? You can view your payslips in a few simple steps. Go to My Payslip. Click on Export PDF to download.

Read Guide 3 screens
Employee Self Service 9 min read

My Attendance

How to Mark an Attendance through PayPeople? Employee can mark his/her attendance from PayPeople Web App and Mobile App.

Read Guide 8 screens
Settings 17 min read

Shifts

How to Create Shift? Creating shifts in PayPeople is an easy process. Here you can define the shift name, shift timings overtime end limit/maximum overtim.

Read Guide 15 screens
Settings 77 min read

Integrations

ZKTeco Integration Integration with static IP PayPeople will track the employee clock-in and clock-out automatically from the specified locations after you.

Read Guide 75 screens
Payroll 37 min read

Payroll Setting

How to Create a Payroll Schedule? Creating a payroll schedule is an essential task for any business owner or HR manager.

Read Guide 36 screens
Payroll 15 min read

Loan, Advance And Provident Fund

How to Create a Loan? Creating a request for a loan can be a daunting task, but it doesn’t have to be. Determine the type of loan you need: Before creating.

Read Guide 13 screens
Payroll 47 min read

Run Payroll

How to Process Regular Payroll? PayPeople provides easiest Payroll for Pakistan. Experience PayPeople with Single Click Payroll processing.

Read Guide 46 screens
Paypeople Mobile App 7 min read

Mobile Employee Tracking

How to View Employee Tracking in PayPeople Mobile App The Employee Tracking feature in the PayPeople Mobile App allows admins to monitor employees’ locatio.

Read Guide 5 screens
Time 24 min read

Employee Overtime

Setting Up Overtime, Approving and Rejecting It in PayPeople OverTime Setup Step#1: Create Pay Codes For overtime, 1st you need to create pay code.

Read Guide 23 screens
Time 4 min read

Live Attendance

How to View the Current-Day Live Attendance? In the live attendance module, you can see a complete view of current-day attendance.

Read Guide 3 screens
Team Requests 7 min read

Timesheets

Approve/Reject Timesheets Timesheets submitted by your team and awaiting your approval will be displayed here. You can respond to them as follows.

Read Guide 6 screens
Team Requests 9 min read

Team Attendance

View Team Attendance In PayPeople, viewing your team’s attendance is a breeze. Here’s how you can do it: Go to ESS/Other -> Team Attendance.

Read Guide 8 screens
Team Requests 8 min read

Team Requests

Overview Team’s Requests You can take a brief overview of your teams’ Leave request activities here. Go to the -> Request -> Select any request (e.g, leave.

Read Guide 6 screens
Core HR 3 min read

Core HR Overview

PayPeople started because we didn't’t like the old HR software. The outdated and cumbersome interfaces imposed on HR and employees were consistently disappoi.

Read Guide 1 screen
Settings 32 min read

Managing Employee Data

PayPeople helps to manage the data of employees very conveniently. It provides a precise and expanding application of data to help businesses make better d.

Read Guide 30 screens
Core HR 20 min read

Tasks

How to Create Personal Tasks? Creating personal tasks in PayPeople is a great way to stay organized and on top of your to-do list.

Read Guide 19 screens
Core HR 24 min read

Helpdesk

How to Create a Ticket? Creating a ticket in PayPeople is a simple process. Follow these steps to create a ticket: Click on the “Help” icon located at the.

Read Guide 22 screens
Core HR 5 min read

Documents

Company Files Company Files include the document that belongs to the company and has to share with the employees of the company.

Read Guide 4 screens
Core HR 37 min read

Team

Add New Employee In PayPeople PayPeople HR and Payroll software enable you to manage all of your employees. You can also create a new employee, export empl.

Read Guide 35 screens
Settings 14 min read

Assets

How to Assign an Asset to an Employee? Assets should be added under the Asset-Types to which they correspond for the convenience of management.

Read Guide 13 screens
Settings 66 min read

Organizational Setup

Setting up your Company Details Much of your onboarding in PayPeople is complete when you define your Company Profile, Multi Organization, Locations, Depa.

Read Guide 64 screens
Team Requests 3 min read

View Team Summary

Overview of Reporting Team Go to ESS/Other -> Profile. In my Profile, you can get an overview of your Reporting Team. Click on profile to check detail o.

Read Guide 1 screen
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